Sector solutions

PilotagePro for business services

B2B services form a sector where profitability plays out contract by contract, team by team, and where margin erodes quickly if analytical reading is lost. PilotagePro is the business performance management tool designed for the leaders of these companies: it makes visible every month the profitability per contract, per client and per team, the evolution of productive labour costs, and projected cash flow.

The pilot challenges specific to business services

  • Productive payroll represents the bulk of costs. 60 to 80% of revenue on average. The slightest degradation in the productive headcount-to-revenue ratio brutally degrades net margin.
  • Contracts have variable durations. A contract poorly calibrated on duration or scope can erode annual profitability without the leader realising it.
  • Team turnover is expensive. Recruitment, training, retention: these hidden costs are not in standard financial statements but weigh heavily on per-contract profitability.
  • Slow-paying customers tie up cash. Particularly large accounts and the public sector, which often impose payment terms exceeding 60 days.

Key indicators every business services leader should track

Profitability per contract
Monthly revenue generated by the contract less direct attributable costs (productive hours, supervision, consumables). Enables contract ranking by profitability and portfolio arbitration.
Gross margin rate per client
Aggregated view of contracts for a single client. Reveals structurally unprofitable clients, often over-represented in revenue but under-represented in profit.
Productive labour cost / revenue
Central sector ratio. A 2-to-3-point drift on this ratio can tip the company from profit to loss.
90-day projected cash flow
Particularly useful in a sector where payroll is monthly and customer collections have long terms.
Monthly break-even point
How many hours sold are needed each month to reach equilibrium? Benchmark for commercial and team management.
DSO per client
Real payment delay client by client. Identifies structural slow payers and prioritises collection actions.

How PilotagePro addresses business services challenges

PilotagePro is designed to make the analytical profitability of a service company readable day-to-day. You track your contracts, your teams, your productive hours - PilotagePro turns these operational data into a living economic read: productive labour cost per contract, margin rate per client, DSO, projected cash flow. You are accompanied in the onboarding and reading of your numbers to arbitrate your contract portfolio - by a Pérenne Réseau consultant, your chartered accountancy firm if it distributes PilotagePro, or an outsourced CFO. Several private security companies trust us through our partnership with Sécuristes de France.

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Frequently asked questions

Is PilotagePro suitable for my cleaning company?+

Yes, particularly so. Cleaning is a sector where profitability plays out contract by contract and where tracking productive payroll is central. That is exactly the type of challenge PilotagePro is designed to address.

How does the tool integrate field team hours?+

Several input modes are possible depending on your organisation: entry by team leaders, integration with your scheduling software, or import from your attendance sheets. Configuration is done at installation by a Pérenne Réseau consultant.

Can we track the profitability of an open-ended contract?+

Yes. PilotagePro automatically brings fixed-term and open-ended contracts to a comparable monthly basis. The profitability of each contract is tracked month by month and cumulatively since the contract started.

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